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9 reasons to choose az-boutique.co.uk

 


1 - Secure payment

Online payments are fully secured by the CIC bank thanks to the SSL technology which encrypts the information transmitted from your bank to our bank. There is no information collected by our site concerning your credit card.

Besides, in order to guarantee the highest security for our customers, we entrusted the SSL (Secure Sockets Layer) encryption of our website data to Verisign, which is acknowledged as the leading Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce, communications, and interactions for Web sites, intranets, and extranets. Thanks to Verisign, we are able to offer you the most reliable SSL encryption system available for online customers.

 

2 - Satisfied or Reimbursed

At AZ-boutique.co.uk, you benefit from a 15 days withdrawal period during which no explanations or penalty payments are due, excepting for the return costs. If this period went to expire on a week end or on a public holiday, it will automatically be extended until the next working day..

This period starts on the day you receive the order or, in case of a delivery via the French Post and if you are unable to receive the order, it will start 3 days after the day your order has been made available to your usual post office.

It is possible to return a product within the withdrawal period of 15 days if the product is still in its original package (all the protections, accessories, instructions, as well as the different elements of the packaging, labels included must be present).

We will proceed to the refund of the exact price you paid for the product(s) as soon as we receive your return.

For more information, we invite you to consult the page concerning Returns & Replacements

 

3 - Don't worry

Here at AZ-boutique.co.uk, the customer’s satisfaction is our top priority..

For that reason, in the case you would encounter any troubles or difficulties concerning your order to our online shop, feel free to contact us by e-mail or by clicking on the “contact us” button available directly in the detail of your order. If you don’t know how to proceed, click here. You can also call our Customer Service at 020 3445 0785, available from Monday to Friday, from 7am to 2pm.

For every trouble you might encounter, there are solutions we can provide, so feel free to contact us.

 

4 - Advice & Order

Whether you need information on a product, need an advice, want to order directly by phone or want to follow the progress of your order, our Customer Service is at your disposal from Monday to Friday, from 7am to 2pm.

All the information concerning our Customer Service, as well as an online contact form, are available here.

 

5 - Fast delivery

We promise to honour the dates of delivery specified during the confirmation of your order. We usually send the orders within the 24h following the order date, in so far as we have these products in stock (products shippable within 24h). Concerning the orders of over £99 all taxes included sent to UK, we might proceed on demand in a two times if we have only part of the products ordered in stock.

We offer several shipping methods fitting your needs. These means allow us to deliver orders within 72h to UK within 48h and 6 days for Europe and within 4 and 10 days for the rest of the world. These delivery times are indicative and start from the day your order was handed over to the carrier. For more information about the shipping methods available, we invite you to consult the page concerning deliveries by clicking here.

 

6 - High quality products

AZ-boutique.co.uk offers you to reach an exhaustive catalogue gathering the most famous tableware brands. These brands are all acknowledged for the quality of their products. Besides, as proofs of quality, a large part of these products are made in Europe and used by professionals of the catering and hotel business.

In the case in, despite of our best efforts, you would not be entirely satisfied you can use our warranty Satisfied or Reimbursed. For more information about this warranty, we invite you to consult the page concerning Returns & Replacements.

 

7 - Confidentiality

Personal information about you are collected by AZ-boutique.co.uk when you create your Customer account (name, first name, e-mail address, address, phone number). These information allow us to follow the progress of your order (this list is non-exhaustive). We have for policy to not communicate any data about you to a third party. However, these data may be used by our company to send you information or exclusive promotional offers. If you do not wish to receive these mails, you can unsubscribe at any moment by clicking on the link located at the bottom of each e-mail. The information you provide us are only known by our company.

For more information about our Privacy Policy, we invite you to consult the Private Notice & Security section.

 

8 - International delivery

AZ-boutique.co.uk provides order deliveries in almost every country of the World. Thus, you can benefit from our products wherever you are.

We promise to honour the dates of delivery specified during the confirmation of your order. We usually send the orders within the 24h following the order date, in so far as we have these products in stock (products shippable within 24h).

We offer several shipping methods fitting your needs. These means allow us to deliver orders within 72h to UK within 48h and 6 days for Europe and within 4 and 10 days for the rest of the world. These delivery times are indicative and start from the day your order was handed over to the carrier. For more information about the shipping methods available, we invite you to consult the page concerning deliveries by clicking here.

 

9 - Trendy products

Thanks to its permanent contact with providers, manufacturers and professionals of catering and hotel businesses, AZ-boutique.co.uk does its best to always find new products and to offer you a rich and complete catalogue in terms of choice, ranges and brands.

If you have a new product which could suit with our catalogue and if you want to propose it to us, we are at your disposal by e-mail at the following address: support@az-boutique.co.uk.