Privacy policy

(Last update: 17/10/2019)

1 - Preface

We know how important it is for you to use and share your personal information, and we thank you very much for your trust in us for treating it carefully and using it wisely. By browsing our website, you agree that we collect, process and use the personal information detailed below.

2 - Data handling responsibility

Any handling of personal information communicated to is carried out under the full responsibility of AZ BOUTIQUE, a company with Limited Liability and a registered capital of 100 000 euros, registered at the Trade and Companies Register of Nîmes under the number 513 706 689 and whose head office is located at 45 rue Gilles Roberval - 30900 NIMES - FRANCE.

3 - What is the purpose of collecting information on you?

The customers information that we collect help us to continually customize and improve the customers experience on our website. These information are used to process the orders, to deliver the products and the services, to manage the payments and to communicate with you concerning your orders, the products we sell and the services we propose, to offer you suitable promotional offers, to maintain and update our files including your customer account, to put at your disposal content such as wish lists and customer reviews and recommend products and services that may interest you. We also use this information to improve our stores and websites, to prevent or detect misuse on our website and allow third parties to provide technical or other functions on our behalf.

4 - What type of information do we collect on you?

Information that you provide to us

We collect and record all information that you communicate to us through our website especially when you purchase, you research, you communicate with our customer support or even when you participate in a game that we propose. This includes mainly your e-mail address, your gender, your first and last name, possibly the name of your company and more generally any information necessary for the proper delivery of your orders (addresses, phone numbers) or to process your requests (storage of communication).

At any time, you may choose not to provide us with certain information knowing that this decision may however deprive you of certain features and have a negative impact on the quality of service.

We only use the information that you provide to keep your account in good working condition, to personalize and improve your experience on our site as well as improve our quality of service and to simply communicate with you.

Automatic data collection

Whenever you browse our site or connect with our customer support, we receive and record certain types of information. As part of this process, we use and obtain certain cookies when your browser accesses our website or advertisements and other content posted on other websites by our own website or on its behalf.

For example, we retrieve your IP address that allows you to be connected to the Internet and to identify you at a given moment, the version of your browser, the types of plug-ins used on your browser, the version of the system operating system you are using and the type of device used.

We also automatically collect data about your browsing on our website, including any errors that you may encounter while browsing our website, the pages you visit, the length of time these pages are visited, the interactions made on these pages (clicks, mouse movements, page scrolling).

We also automatically collect data when you contact our user support, including acknowledgments of receipt and reading of emails that we exchange with you, the phone numbers you use to call us and data about your IP address and devices used.

Information about mobility

When you download and use applications created by us, and to the extent that you have requested or consented to use location-based services, we may receive information about your geographical location and your mobile device/phone (tablet or smartphone). We may use this information to provide you with geolocation related services. Most portable devices allow you to disable location services and we encourage you to contact the manufacturer of your device or operating system so that you can easily disable this feature.

Information from other sources

We collect other information from other sources such as information provided by the carriers in charge of your order and which allow us to ensure the quality of our service and the smooth delivery of your orders. These information also allows us to possibly improve the quality of service of your future orders.

Information are also sent to us by the financial actors in charge of managing the payments on our site and relating to the proper management of these payments, as well as to the prevention and detection of fraud.

Finally, information are communicated to us by websites on which we broadcast advertisements and aim to determine the origin of our traffic, the quantification of this traffic and measure its quality.

5 - Use of cookies

Visiting our website with your browser set to accept cookies tells us that you agree to our use of cookies that are essential if you wish to contribute to our site and have an account. Cookies are indeed unique identifiers transferred to your device so that our system can recognize it.

Apart from managing the connection to your user account and managing the generation of content that you publish, we also use cookies to:

  • Make recommendations to you about our products and display customized content especially as part of our loyalty program.
  • Provide you with targeted content including advertising.
  • Allow you to manage your wish list.
  • Enable you to benefit from high security.
  • Allow us to respect your preferences both in terms of navigation and advertising.
  • Allow us to compile statistics on the use of our site, to improve it and to prevent fraud.

These cookies are anonymous and do not allow us to identify you to the extent that they depend on the device and not the person who uses the device. They are accessible only by you and our website. They cannot contain viruses.

You can oppose to the registration of cookies but you will not be able to benefit from some major features of the website. To do so, the help section of most browsers indicates how to refuse new cookies or how to be notified of their registration. You can also delete cookies.

6 - Do we share your information?

Information about our customers is essential to our business and we are committed to never market them. The sharing of this information is strictly limited to the cases listed below. Any third party with whom we share data that may affect you commits ourselves in the same way so as to ensure that these data are subject to a privacy policy at least as protective as the one we have put in place.

Third party service providers

We rely on other companies or independent persons that provide certain services to our Company. This is particularly the case for the orders processing, the delivery of the products, sending and receiving e-mail, managing customer support, managing our loyalty program, managing the customers reviews about the products we sell and more generally about our website and services, managing our sells on the marketplaces, managing our accounts on social networks, automatically moderating content and contributions, maintaining our databases, the maintenance of our file servers, the provision of marketing assistance and the provision of services related to advertising. These providers have access to the personal information necessary to perform their services but are not allowed to use them for other purposes. In addition, they are required to treat this personal information in accordance with this privacy policy and in accordance with the laws applicable to the protection of personal data.

Business or activities transfer

In the development of our business, we may sell or acquire companies, subsidiaries or business segments. In such transactions, user information is generally part of the transferred assets but remains subject to any pre-existing privacy policy unless otherwise agreed by the user. In addition, in the event that our Company or part of its assets are acquired by a third party, the information relating to the users will be transmitted to the purchaser as part of the transferred assets.

Legal disclosure

We may disclose personal information about you to the extent that we are legally obliged to do so or if such disclosure is necessary to enforce and apply our terms and conditions of use and other agreements, or to protect the rights, property or the security of our site or those of other users/people of our website.

With your consent

In all other cases, we will notify you if your information has been transmitted to a third party and you will have the opportunity not to agree to such transmission.

When we transfer personal information to countries outside the European Economic Area (EEA) in order to share this information as described above, we make sure that this information is transferred in accordance with this confidentiality policy and in application of the laws applicable to the protection of personal data.

7 - How do we protect your information?

Regarding the payments, we have chosen to entrust their management to trusted third parties who are recognized financial institutions for their ability to secure transactions and ensure a high level of security. We never store data about your payment methods on our servers, including when ordering over the phone. The data are indeed entered on the sites of financial partners which guarantee the security.

Concerning the security of your personal information during their transmission, it is guaranteed by the use of a Secure Sockets Layer Software (SSL) certificate that encrypts the information you enter before it is sent to us so that they cannot be intercepted.

Regarding the information we collect and store, we have implemented physical, electronic and security safeguards in relation to the collection, retention and disclosure of the user's personal information.

8 - How do I access my information?

We give you access to the majority of your personal information via your user account and you are therefore able to access and make the changes you want.

In accordance with the French data protection and civil liberties statute (Loi Informatique et Libertés) of January 6, 1978 (modified by the law of August 6, 2004 relating to the protection of individuals with respect to the processing of personal data), you have a right of access, of modification, of rectification and deletion of your data. These rights can be exercised by sending us an email to AZ BOUTIQUE - 45 rue Gilles Roberval - 30900 Nimes or by contacting us online.

9 - Update

AZ BOUTIQUE reserves the right to modify or update this privacy policy at any time and without notice. For this reason, we suggest that you consult them regularly.